Last updated: May 2026
TWCO. respects your privacy and is committed to protecting your personal information.
Information We Collect
We may collect personal information necessary to:
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Process and fulfil orders
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Provide customer support
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Prevent fraud and unauthorized transactions
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Comply with legal and regulatory obligations
Information may include your name, address, email address, telephone number, payment details, and order history.
How We Use Information
Personal information is used solely for:
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Order fulfillment
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Customer service
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Fraud prevention
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Legal compliance
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Operational improvements
Information Sharing
TWCO. does not sell customer information to third parties.
We may share information with trusted service providers where necessary to process payments, fulfil orders, provide shipping services, or comply with legal requirements.
Data Security
We take reasonable measures to protect customer information from unauthorized access, disclosure, alteration, or destruction.
Your Rights
Customers may request access to, correction of, or deletion of their personal information by contacting:
info@toolwatchco.com
Contact
For privacy-related enquiries, please contact:
info@toolwatchco.com
Last updated: May 2026
These Terms of Service govern the use of the TWCO. website and all purchases made through it. By accessing our website or placing an order, you agree to these terms.
Orders
All orders are subject to acceptance and availability.
TWCO. reserves the right to refuse, cancel, or limit any order for reasons including:
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Pricing errors
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Suspected fraud
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Inventory discrepancies
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Violation of these terms
Products
We strive to ensure all product descriptions, specifications, images, and colours displayed on the website are accurate.
Slight variations may occur due to photography, screen settings, hand-applied finishes, material characteristics, or normal manufacturing tolerances.
All products are intended for lawful consumer use only.
Pricing
All prices are displayed in United States Dollars (USD).
TWCO. reserves the right to modify pricing at any time. The price charged will always be the price displayed at checkout when the order is placed.
Payments
Payments are securely processed through third-party payment providers.
By submitting payment information, you confirm that you are authorised to use the selected payment method.
Orders are only confirmed once payment has been successfully received and approved.
Intellectual Property
All content appearing on this website, including logos, product names, text, graphics, images, videos, designs, and other materials, remains the intellectual property of Tool Watch Co. LLC.
No content may be copied, reproduced, distributed, modified, or used without prior written permission.
Limitation of Liability
To the maximum extent permitted by applicable law, TWCO. shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.
Nothing in these terms excludes liability that cannot legally be excluded.
Force Majeure
TWCO. shall not be liable for delays or failures caused by circumstances beyond our reasonable control, including:
Customer Support
For product enquiries, order support, warranty claims, or general assistance, please contact:
Email: info@toolwatchco.com
Business Information
Tool Watch Co. LLC
Los Angeles, California, USA
We aim to respond to enquiries as promptly as possible during normal business hours.
Last updated: May 2026
At TWCO., we take pride in the quality and craftsmanship of our products. Due to the nature of our products and limited production runs, all sales are final unless a product is determined to be defective under the terms of our warranty.
Returns & Exchanges
TWCO. does not accept returns, refunds, or exchanges for:
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Change of mind
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Buyer's remorse
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Incorrect customer preference
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Normal wear and tear
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Minor cosmetic variations within normal manufacturing tolerances
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Damage caused by misuse, accidents, modifications, or unauthorized repairs
Defective Products
If you believe your product has a manufacturing defect, please contact us at info@toolwatchco.com.
Your claim should include:
All claims are subject to inspection and approval by TWCO.
If a manufacturing defect is confirmed, TWCO. may, at its sole discretion:
Customers may be required to return the product for inspection before a claim can be approved.
Order Cancellations
Orders may not be cancelled once shipped.
Pre-orders may not be cancelled once production or procurement has commenced.
Consumer Rights
Nothing in this policy excludes statutory consumer rights that may apply under mandatory local consumer protection laws.
Last updated: May 2026
In-Stock Products
In-stock products are typically dispatched within 1 to 5 business days following payment confirmation.
Pre-Orders
Pre-orders reserve production allocation before stock completion.
Estimated delivery dates are provided for guidance only and may change due to manufacturing schedules, supplier delays, freight disruptions, customs processing, or other circumstances beyond our reasonable control.
TWCO. will make reasonable efforts to communicate material delays where possible.
Shipping Methods
TWCO. ships internationally using carriers including USPS, UPS, FedEx, DHL, and other logistics providers selected at our discretion.
Delivery Estimates
Shipping and delivery estimates are not guaranteed and may be affected by:
Customer Responsibilities
Customers are responsible for ensuring all shipping information is accurate at checkout.
International customers are solely responsible for any import duties, VAT, GST, customs fees, brokerage fees, or local taxes imposed by their country or customs authority.
Shipping Liability
TWCO. is not responsible for failed deliveries, unclaimed shipments, refused packages, customs delays, or additional charges resulting from unpaid duties or taxes.
Once a shipment has been transferred to the shipping carrier and tracking information has been issued, responsibility for delivery transfers to the carrier, subject to applicable consumer protection laws.
Last updated: May 2026
Company Information
Tool Watch Co. LLC ("TWCO.", "Tool Watch Co.", "we", "our", or "us") is a company registered in the State of Delaware, United States.
Orders are primarily fulfilled and shipped internationally from Los Angeles, California.
Warranty
TWCO. products include a limited 2-year international warranty against manufacturing defects from the date of delivery.
The warranty covers manufacturing defects relating to:
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Movement
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Case
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Dial
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Hands
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Assembly
under normal intended use.
The warranty does not cover:
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Normal wear and ageing
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Scratches, dents, or cosmetic damage
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Strap wear
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Impact damage
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Water damage caused by misuse or improper operation
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Damage caused by accidents, neglect, unauthorised repairs, or modifications
Proof of purchase may be required for all warranty claims.
TWCO. reserves the right to repair or replace defective products with the same model or a comparable alternative where necessary.
Governing Law
These policies and any disputes arising from purchases made through the website shall be governed by the laws of the State of Delaware, United States, without regard to conflict of law principles.
Any disputes shall be subject to the jurisdiction of the courts of Delaware, unless mandatory local consumer protection laws provide otherwise.
Copyright
All website content, trademarks, logos, product names, imagery, graphics, and designs are the property of Tool Watch Co. LLC and are protected by applicable intellectual property laws.
All rights reserved.
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